How to File a Unemployment Insurance Claim

Unemployment Insurance

The Massachusetts Department of Unemployment Assistance (DUA) has A Guide to Unemployment Insurance which provides information on:

  • Claimant’s Rights and Responsibilities
  • Understanding Unemployment Insurance
  • How Your Benefits are Determined
  • Direct Deposit
  • Help Finding a Job

There are two ways to file and to manage an Unemployment Insurance (UI) claim:  use the UI Online self-service system or call the UI Teleclaims Center.

  • Use the UI Online self-service system at http://www.mass.gov/dua 
    Online help includes an information pamphlet, frequently asked questions (FAQs) and user guides.  The UI Teleclaims Center also provides support at 877-626-6800.
  • Call the UI Teleclaims Center at 877-626-6800

Weekly UI Benefits can be claimed by:

Career Opportunities provides the following services to assist Unemployment Insurance claimants:

  • An information package about Unemployment Insurance and how to file a claim.  For a copy, visit Career Opportunities.
  • Two workshops for people who wish to use the online self-service system:
    • UI Online Navigation – Filing Your Claim
      Learn how to navigate the UI Online self-service system in order to file your claim.
    • UI Online Navigation – Managing Your Claim
      Learn how to navigate the UI Online self-service system to re-open your claim, request your weekly benefit, add dependents, review/edit personal information and verify account and payment information.

To register for the workshops, call 508-771-5627 or visit Career Opportunities.

  • The Career Opportunities Resource Room has two computers connected directly to UI and telephones to call UI for use by claimants.
  • For help filing or managing your claim online, a staff member (the UI Navigator) is available by appointment.  To make an appointment, visit Career Opportunities 372 North St Hyannis, or call 508-771-5627.