Employability skills are those basic skills necessary for getting, keeping and doing well on a job. They include skills that are universally sought by employers, generic in nature rather than job specific and cut across all industry types. The Youth Employability Skills (YES) Curriculum was designed to respond to concerns voiced by Cape Businesses regarding young employees who were lacking in basic workplace expectations. YES has been developed locally with local employers in mind. The 25 hour curriculum covers three critical focus areas:
- Communications: Speaking and listening, Active/passive listening, Conflict resolution
- Customer Service: Phone skills, Problem solving, Customer is always right, When to call a manager
- Business Expectations: Punctuality, Positive attitude, Responsibility to employer
The YES Curriculum is already in use by many schools and organizations across the Cape & Islands. For more information, please call Joan at (508) 775-5900 or firstname.lastname@example.org.